Airports Council International (ACI) advances the collective interests of, and acts as the voice of the world’s airports and the communities they serve, and promotes professional excellence in airport management and operations. As of January 2014, ACI accounts for 591 regular members operating 1,861 airports in 177 countries. ACI World is based in Montreal, Canada with offices in North America, Latin America, Europe, Asia Pacific and Africa.
The ACI Airport Operations Programme provides participants with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.
You only need to select one of these tracks.
The Airside Operations course provides participants with a broad understanding of airside operations at an airport. Participants will develop an understanding of the various components of Airside Operations and how these components interact with each other to form an operational system. This course can be taken as a stand alone certificate programme.
Module 1: Airside Infrastructure, Facilities and Personnel
Module 2: Safety Management
Module 3: Airside Operations
Module 4: Emergency Management
Module 5: Airside Security
Module 6: Airside Operations and the Environment
Module 7: Industry Safety Performance Indicators
The Terminal and Landside Operations course will teach participants how to optimize airport terminal and landside operations to provide a positive passenger experience in harmony with security requirements and revenue generating activities. This course can be taken as a stand alone certificate programme.
Module 1: Customer Experience Management
Module 2: Airport Passenger Terminals
Module 3: Landside Operations
Module 4: Baggage and Cargo
Module 5: International Perspective and Regulations
The Airport Business Operations course will provide participants with an understanding of airport business operations including economic and regulatory principles, how airports are organized and the process of strategic, master and operations planning. This course can be taken as a stand alone certificate programme.
Module 1: A Complex and Dynamic Business
Module 2: Airport Economics
Module 3: Regulatory Framework
Module 4: Airport Organization
Module 5: Airport Strategic Planning
Module 6: Airport Master Planning
Module 7: Airport Operations Planning
WORLD-CLASS ONLINE EDUCATION
Our competency in professional development for the airport industry is unmatched; ACI is deemed the gold standard worldwide. ACI Online’s Airport Operations Certificate Programme is designed to provide you with a well-rounded, global understanding of the ever-changing airport industry.
DESIGNED FOR BUSY PROFESSIONALS
Each certificate programmes are designed to be completed in just 2 weeks, these programmes will take you through best practices to navigate the constantly changing airport/aviation industry and enhance your leadership abilities. ACI Online develops and delivers innovative education programmes designed specifically for busy professionals seeking to improve their marketability and gain a leading edge over their competition.
Join the ranks of global industry leaders from airports across the regions who have participated in ACI’s online programme. This course focuses on the global understanding of the airport business thus enhancing the knowledge of overall airport operations and complex relationships in providing world class customer service.
GOVERNMENT-SPONSORED UNDER HRDF
For the first time in Malaysia, ACI Online programmes offered by Event Mastery (EM) are now eligible for government sponsorship under Human Resources Development Fund (or PSMB) 1Malaysia GRIP programme.
*Terms and conditions apply
TIME TO GET ON BOARD
Join the ACI Airport Certificate Programme NOW!
The (Airport Operations Diploma) Program gave me a much more holistic understanding of the running of an Airport. In my role it helps me to help others in a more meaningful manner. I have even managed to raise a few eyebrows as I try out some of my new terminology in areas outside my bubble. Thanks heaps ACI.
— Wayne Nicholl, Health & Safety Manager
The ACI Airport Operations Diploma Programme is a comprehensive and systematic overview beneficial to all current and aspiring Airport leaders. The various modules illustrate today’s challenges and future requirements to enhance safety, security, customer satisfaction, environmental responsibility and community involvement…all within an increasingly complex regulatory framework.
— Charles Navigante, Airport Duty Manager Operations and Security
San Francisco International Airport